How long does it take to build my site?

Most Ollio sites are completed within 14–28 days once we’ve received your content. We’ll keep you updated throughout the process.

Can I get a refund after I sign up?

Yes. If you cancel within the first 28 days, we’ll refund your first month — no questions asked. After that, your subscription will end at the next renewal date, but no refunds are available beyond the initial period.

Can I make changes myself after launch?

No. Ollio sites are fully managed to maintain structure, consistency, and SEO performance. You can request updates anytime through your member area, and our team will apply them for you.

Why is Ollio more affordable than a traditional agency?

We’ve streamlined how websites are built and managed. By removing setup fees, complex project scopes, and high maintenance retainers, we deliver professional design, hosting, and updates for one predictable monthly cost.

What happens to my data if I cancel?

If you cancel, your website and all related content will be permanently deleted after your final billing period. We’ll retain basic billing and transaction details for up to six years to comply with tax and audit requirements.

FAQ

Everything you need to know before you start

We’ve pulled together the most common questions about Ollio; from how your website is built to what’s included in your plan. Our goal is to make everything simple, clear, and upfront, so there are no surprises later.

Can’t find what you need? Email our team.

Getting Started

Starting your website with Ollio is simple. These FAQs cover the basics like how long it takes, what’s included, and what to expect once you sign up.

Yes. If you cancel within the first 28 days, we’ll refund your first month, no questions asked.

After your first month, your subscription will simply end at the next renewal date, and no further payments will be taken. Refunds aren’t available beyond the initial 28-day period.
Your plan covers everything you need to launch: website design and build, hosting, SSL security, analytics connection, and ongoing support for up to five live pages. You’ll also get access to our member area for updates and help.
No. There are zero up-front design fees or deposits. You only pay your first monthly subscription when you’re ready to start.
Most Ollio sites are completed within 14–28 days once we’ve received your content. We’ll keep you updated as each stage progresses.
Yes. You can sign up from any country. All sites are hosted globally on secure networks, so they load quickly wherever your visitors are.
We are an EU based company meaning all pricing is currently listed in Euro (€). If you pay from another currency, your bank or card provider will handle the conversion automatically.
Our pricing is shown including VAT / Tax. Your subscription receipt will give a full VAT / Tax breakdown.
Yes. You provide the text and images for your pages. But if you don’t have images, we’ll use high-quality stock photography that suits your brand.
We create your Cookie Policy, Privacy Policy, and Terms of Service free of charge. These do not count towards your 5-page site limit, they’re built-in as standard.
Yes. You’ll need to provide the text and images for your site. If you don’t have imagery, we can use high-quality stock photos.
Support is included in your monthly fee. Just log into your member area or email support@ollio.studio.

Building Your Website

Once you’ve signed up, we’ll guide you through sending your content and preferences. These FAQs explain what happens next and how the process works from setup to launch.

After you sign up, you’ll receive a link to our online form. This gathers everything we need (page names, text, imagery, and contact details) so we can start your build right away.
Yes. We’ll send you a private link once your first draft is ready so you can review and request adjustments before it goes live.
Absolutely. You can request updates as we go. We’ll make minor changes along the way, then do a full round of refinements before launch.
Yes. We can add a blog or gallery to your site at no extra cost.
Blog posts and blog pages don’t count towards your five-page limit, and you can request new posts or updates anytime through your member area.
No. Ollio sites are fully managed by us. We maintain your site’s structure, consistency, and SEO performance so you don’t have to worry about it.

You can request updates anytime through your member area, and our team will apply them for you.
Yes. Your Cookie Policy, Privacy Policy, and Terms of Service are included free of charge and don’t count towards your five-page limit. We’ll add them automatically as part of your setup or you can provide your own versions.

Note: Any policies provided by Ollio are best practice but should be reviewed by you prior to site launch for any industry specific issues.
Yes. Every Ollio site is built to SEO best practice. We’ll also connect Google Analytics and Google Search Console so you can view performance data anytime.
Yes. Every Ollio site is fully responsive, meaning it automatically adjusts to look great on desktop, tablet, and mobile devices.
We can connect your website to your existing business email or help set up Google Workspace. Email accounts aren’t included in your monthly plan but can be added easily.

Billing & Subscription

Ollio runs on a simple subscription model. No setup costs, no design fees, and no long-term contracts. Your plan covers everything from build to maintenance, all at a fraction of traditional agency costs. These FAQs explain how payments, renewals, and cancellations work.

Your subscription is billed monthly from the date you sign up. Payments are taken automatically each month until you choose to cancel.
No. There’s no fixed contract. You can cancel anytime, and your subscription will end at the next renewal date.
We don’t offer a free trial, but you can cancel within 28 days for a full refund of your first month. No questions asked.
We accept all major debit and credit cards. Payments are processed securely through Squarespace Payments and Stripe.
Yes. You can pause your subscription for up to three months. Your site will go offline during that period and can be reactivated when you’re ready.
Yes. If you’ve paused or cancelled, you can restart at any time. We’ll rebuild your site from backup if it’s within three months of cancellation.
Your site will stay live until your current billing period ends. After that, it will be permanently deleted from our system. You’ll keep ownership of your domain and content.
Yes. Your subscription receipt includes a full VAT / Tax breakdown. A copy is automatically emailed to you after each payment.
We’ve streamlined how websites are built and managed. Working with one of the world’s leading website builders and a simple subscription model, we remove design fees, complex project scopes, and ongoing maintenance charges.
You get a professionally designed site, hosting, and updates for one predictable monthly cost, without the overheads of a traditional agency setup.

Support & Maintenance

Every Ollio site includes ongoing support and maintenance. We take care of updates, hosting, and performance so your website always stays fast, secure, and up to date.

Your plan includes hosting, security, and ongoing website maintenance. We’ll handle all updates, edits, and performance checks to keep your site running smoothly.
You can submit requests through your Ollio member area. Just choose the page you’d like updated. Describe the change. Our team will take it from there.
Most requests are completed within 2–3 working days. We’ll confirm once your changes are live.
Our team is available Monday to Friday during standard business hours. Requests made outside these times will be handled on the next working day.
Your site is hosted on Squarespace’s global cloud network, which includes automatic backups, SSL encryption, and CDN delivery for fast load times worldwide.
Yes. If you ever experience login or account issues, contact us and we’ll help you get things sorted quickly.
Downtime is very rare, but if it occurs, our team handles it immediately. We’ll monitor your site and keep you informed until everything is back online.

Technical, Legal & Compliance

Ollio sites are built and managed to professional standards, following best practice for data protection, accessibility, and website ownership. These FAQs explain how your site and data are handled.

You do. All text, images, and materials you provide remain your property. We simply manage and maintain your website for you.
You’ll always own your domain. We can help you register a new one or connect an existing domain you already control.
If you cancel, your site will be deleted from our system, but your content and domain remain yours. You can request an export of your text and images before cancellation.
Yes. All Ollio sites follow GDPR best practices and include Cookie, Privacy, and Terms of Service pages as standard. We also design to WCAG accessibility guidelines where applicable.
Yes. A cookie consent banner is added to every site by default to ensure GDPR compliance.
Ollio sites are built and managed as part of your subscription, so they can’t be transferred to another platform. However, you can keep your domain and all your written content.
If you cancel, your website and all related content will be permanently deleted after your final billing period.
We’ll retain basic billing and transaction details for up to six years to comply with tax and audit requirements. No other client data is stored beyond that period.

Still have questions?

Our team is here to help.

Email support@ollio.studio and we’ll get back to you within one working day.

FAQ